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Director – Operations & Systems

Melbourne

Full-Time

What You’ll Do

The Director – Operations & Systems provides strategic oversight and guidance to ensure operational excellence, service delivery efficiency, and scalable systems across Purposeful Partners and its partner entities. This role focuses on optimising performance across multiple industries—NDIS, SDA property, online healthcare, and youth services—ensuring streamlined, compliant, and impactful operations.

Your Responsibilities

-Advise on operational frameworks, systems integration, and scalable workflows across all service areas

-Support the evaluation and improvement of service delivery models in regulated sectors like NDIS and healthcare

-Guide technology adoption, digital systems, and data-driven decision-making

-Contribute to risk mitigation, quality assurance, and compliance across operational functions

-Collaborate with executive leaders to align day-to-day operations with strategic goals and community outcomes

-Monitor emerging tools and trends to recommend operational innovations

You'll Enjoy These Benefits

  • Operational Influence: Help shape the systems and service models that directly impact people’s lives across healthcare, disability, housing, and youth programs.

  • Cross-Sector Exposure: Work at the intersection of service delivery, compliance, technology, and impact across multiple regulated industries.

  • Strategic Collaboration:

    Join a skilled board and executive team focused on sustainable, person-centred growth.

  • Professional Fulfilment:

    Apply your expertise in operations and systems to improve lives and strengthen community-based services.

  • Legacy Building:

    Contribute to the development of scalable, high-performing service models that endure and evolve.

  • Flexible Commitment:

    Make a meaningful impact through governance and advisory work that respects your time and professional balance.

Our Perfect Candidate

  • Experienced Operator: Has a strong background in operations management, systems design, or service delivery leadership across regulated or complex sectors such as disability services, healthcare, property management, or not-for-profits.

  • Process & Technology Savvy: Skilled in optimising workflows, implementing digital solutions, and driving continuous improvement.

  • Compliance-Focused: Understands regulatory frameworks and quality standards relevant to multi-sector service delivery.

  • Strategic Thinker with Practical Approach: Balances operational detail with big-picture strategy, ensuring sustainable, scalable solutions.

  • Collaborative Communicator: Works effectively with diverse stakeholders, from executives to frontline teams and board members.

  • Mission-Driven: Committed to enhancing service quality and community impact through operational excellence and innovation.

Together, We Will Achieve

As Director – Operations & Systems, your leadership will be instrumental in building resilient, efficient, and person-centred service delivery frameworks.

Together, we will:

Enhance operational excellence to ensure consistent, high-quality outcomes across all our services

Implement innovative systems that streamline processes, improve transparency, and support data-driven decisions Maintain rigorous compliance and safety standards across diverse regulated environments

Build organisational capacity to support sustainable growth and evolving community needs

Foster a culture of continuous improvement that puts people and communities first

With your expertise, we will strengthen the foundation of Purposeful Partners and expand our positive impact for years to come.

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