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Support Coordinator
Melbourne
independent subcontractor
What You’ll Do
The NDIS Support Coordinator plays a vital role in assisting participants to implement their NDIS plans by connecting them with appropriate supports and services. This position supports a diverse range of participants—from those requiring general coordination and capacity building (Level 2) to those with complex needs needing specialist support coordination (Level 3). The Support Coordinator empowers participants to exercise choice and control, manages service barriers, and ensures continuity of care aligned with NDIS standards.
Your Responsibilities
-Assist participants to understand and implement their NDIS plans, including budgeting and goal planning.
-Coordinate and connect participants with informal, mainstream, and funded supports and service providers.
-Support participants in developing service agreements and managing bookings.
-Provide hands-on assistance for participants to build skills and independence in managing their supports.
-Manage complex cases involving participants with high needs, multiple service systems (e.g., health, justice, housing), or crisis situations.
-Develop and implement risk mitigation and crisis response plans where necessary.
-Collaborate with allied health professionals, families, and external agencies to ensure holistic and coordinated care.
-Advocate for participants’ rights and support needs within complex service environments.
-Monitor and evaluate service effectiveness, adjusting coordination strategies as needed.
-Maintain detailed, NDIS-compliant documentation and reporting.
You'll Enjoy These Benefits
-Supportive and Collaborative Work Environment
Join a dedicated team that values respect, diversity, and shared success.
-Professional Growth Opportunities
Access ongoing training, mentorship, and career development pathways tailored to your ambitions.
-Meaningful Impact
Experience the satisfaction of making a real difference in the lives of people with disabilities every day.
-Flexible Work Arrangements
Benefit from adaptable scheduling options to help you maintain a healthy work-life balance.
-Competitive Remuneration
Receive fair pay with industry-standard benefits and allowances.
-Comprehensive Support
Gain access to tools, resources, and systems designed to help you succeed in your role.
-Recognition and Rewards
Be acknowledged and appreciated through staff recognition programs and positive workplace culture.
Our Perfect Candidate
You are a compassionate and confident professional with a passion for empowering people with disabilities to live fulfilling, independent lives. You bring strong coordination skills, a person-centered mindset, and the ability to navigate complex systems with ease.
You will bring:
-Experience and Knowledge
-Proven experience in support coordination, disability services, or community support roles, with solid understanding of NDIS frameworks and person-centered practices.
-Strong Communication Skills
-Able to build positive relationships with participants, families, service providers, and stakeholders through clear, respectful, and empathetic communication.
-Problem-Solving Ability
-Skilled at managing complex situations, resolving barriers, and coordinating supports across multiple service systems.
-Organizational Excellence
-Detail-oriented with strong documentation and case management skills, ensuring compliance with NDIS requirements.
-Qualifications
-Certificate IV in Disability, Community Services, or equivalent; tertiary qualifications (Social Work, Psychology) preferred for specialist support coordination.
-Commitment to Ethical Practice
-Demonstrates integrity, confidentiality, and a commitment to upholding the rights and dignity of participants.
Together, We Will Achieve
By working hand-in-hand, we create environments where every participant feels valued, empowered, and supported to reach their goals. Together, we will:
Build trusting relationships that foster independence and choice.Deliver high-quality, person-centered coordination and care. Navigate challenges with resilience and compassion. Champion the rights and voices of participants every step of the way. Celebrate successes, both big and small, as a united team. When we collaborate with purpose and heart, there’s no limit to what we can achieve.
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