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House Coordinator
Melbourne
Full Time
What You’ll Do
The House Coordinator is responsible for the daily management and leadership of a supported independent living (SIL) residence under the National Disability Insurance Scheme (NDIS). This role ensures that high-quality, person-centered care is delivered to participants, in alignment with their NDIS plans, goals, and individual needs. The coordinator provides staff supervision, promotes a safe and inclusive environment, ensures compliance with relevant standards, and fosters strong communication between clients, families, and service providers.
Your Responsibilities
Participant Support
Oversee and support the delivery of person-centered care aligned with individual NDIS plans.
Encourage and promote independence, choice, and inclusion for all residents.
Monitor and report on participant outcomes and wellbeing.
Team Leadership
Supervise, mentor, and support DSW's and residential staff.
Coordinate shift rosters, leave, and coverage to ensure adequate staffing.
Provide ongoing training, feedback, and performance reviews.
Compliance & Quality Assurance
Ensure service delivery aligns with NDIS Practice Standards, policies, and legislative requirements.
Maintain accurate documentation, incident reports, and participant records.
Support audits and continuous improvement initiatives.
Operational Management
Manage household budgets, petty cash, and resource allocation.
Oversee maintenance, safety, and cleanliness of the home.
Liaise with families, guardians, allied health professionals, and external stakeholders.
Crisis & Risk Management
Respond to and de-escalate incidents, applying behaviour support plans and crisis protocols.
Promote safe practices and support staff in managing challenging behaviours.
Conduct risk assessments and implement mitigation strategies.
You'll Enjoy These Benefits
Supportive Team Culture
Join a passionate, purpose-driven team committed to empowering individuals and fostering positive outcomes.
Professional Development
Access ongoing training, up-skilling opportunities, and pathways for career advancement within the disability and community services sector.
Meaningful Work
Make a direct impact on people’s lives through person-centered support and leadership in a supportive living environment.
Work-Life Balance
Enjoy flexible rosters and a healthy balance between professional and personal life.
Employee Recognition
Be valued for your contributions through regular appreciation, performance feedback, and staff recognition programs.
Compliance and Wellness Support
Receive guidance and resources to maintain compliance with NDIS standards, workplace safety, and mental wellbeing initiatives.
Competitive Pay & Conditions
Benefit from fair wages, penalties for shift work (where applicable), and entitlements under the relevant award or enterprise agreement.
Our Perfect Candidate
You're a natural leader with a strong sense of purpose, ready to make a meaningful difference in the lives of people with disabilities. You're calm under pressure, highly organized, and passionate about delivering high-quality, person-centered support.
You will bring:
Leadership Experience
-Proven ability to manage and support a team in a residential or disability care environment.
Person-Centered Focus
-A deep understanding of individual choice, dignity, and NDIS principles — and a commitment to empowering participants.
Strong Communication Skills
-Able to build positive relationships with residents, families, staff, and stakeholders through clear, respectful, and effective communication.
Problem-Solving & Decision-Making
-Confident managing incidents, responding to behavioural challenges, and ensuring safe and compliant service delivery.
Attention to Detail
-Skilled in documentation, incident reporting, and monitoring compliance with NDIS Practice Standards.
Empathy & Integrity
-A compassionate approach, with the ability to maintain professionalism and boundaries while delivering care with respect.
Essential Requirements:
-Certificate IV in Disability, Community Services, or related field (or working toward it)
-Experience in a supervisory or leadership role within the disability or community services sector
-Current First Aid & CPR certification
-NDIS Worker Screening Check and Working with Children Check
-Full, unrestricted driver’s licence
-Knowledge of relevant legislation and NDIS Practice Standards
Together, We Will Achieve
At the heart of everything we do is a shared commitment to:
Empowering individuals to live with dignity, independence, and choice as a House Coordinator, you won’t just manage a team — you’ll be part of a community that’s driven by compassion, guided by purpose, and grounded in respect.
Together, we will:
Foster a safe, supportive, and inclusive home where every resident feels heard, valued, and empowered.Lead by example, inspiring our teams to deliver exceptional, person-centered care every day.Champion the goals of our participants, helping them build life skills, confidence, and independence.Uphold the highest standards of care, compliance, and professionalism in line with NDIS values.Celebrate progress, both big and small, and build a culture of growth, accountability, and joy.
Because when we work together — staff, participants, and families —we achieve outcomes that truly matter!
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